Frequently Asked Questions 

How much notice do I need to give?

Cookies and Cupcakes:

The more the better, we do book out in peak periods and we would hate for you to miss out. Got a rush order? Send us an email and we will do our best to accommodate you if we can.

Cakes:
We require a strict 1 month minimum notice for cakes as they require a lot of preparation and pre planning. Please email us as soon as you can to secure your time!

 

How do I place an order?
Please send us an email at: beatitfrostit@gmail.com please note during peak periods we can take up to 3 business days to reply.

When emailing please include as much detail as you can, as to what you are after including the date you require.

 

Do you Deliver:

We only offer a delivery service on wedding cakes all other products we require to be collected. We do, however, post our delicious cookies Australia Wide!! We are not a bricks and mortar store we operate from home, we offer after-hours pick up and weekends, make sure you include that in your initial email.

 

How long do your cookies last:

They won’t last long trust us everyone will eat them…. Ok if you really need to know… we are constantly running tests on how long they last and more importantly how long they maintain their delicious taste for. Our oldest cookie was 12 weeks and our consumer loved every bite, we like to say 6 weeks but we are continuing to test to see the shelf life. Life of the cookie lasts longer when kept in airtight containers.  Do you want to include that ??????

 

Can I hire a cupcake or cake stand from you?  

Yes, we have a variety of cupcake and cake stands on offer, please email us for a quote.  We ask for a refundable deposit of $100 to secure the stand then once you return it as you received it we will refund the amount in full. Spend over $100 and the hire of the stand will cost you nothing (less the $100 deposit) Spend under $100 and it will be a non-refundable fee of $15-$30 depending on the stand.

Do you offer Gluten free:

At this stage NO sorry our kitchen is not certified for Gluten free.

 

Cookies:

All Cookies unless stated otherwise are a vanilla sugar cookie iced with Vanilla fondant in your chosen colour. Each sugar cookie comes stamped with your personalised message (CAPITAL LETTERS ONLY) or choose from one of our pre-made stamps.  Personalised messages can be a maximum of 3 lines with 8 characters per line including spaces. Minimum order is 20 cookies.
All cookies come individually bagged and sealed for freshness, they also have a list of ingredients on the reverse.   

Optional extras that can be included in your quote are:

Custom cursive stamps, Marble fondant, Gold Splatter, Gold leaf, Watercolour

Please email us today!

 

Don’t live in Geelong but still want delicious cookies?

We post Australia wide, Phew …. let us know and we will include postage in your quote.

follow us on social media

© 2023 by SUGAR & SPICE. Proudly created with Wix.com